Help and Advice

Welcome to The Ceylon Ultrafine Mill (Pvt) Ltd. We are committed to providing quality dry food products such as rice flour, red rice flour, finger millet flour, cassava flour, black gram flour, and multigrain porridge/string hopper mix.

This Help and Advice page is designed to guide customers before and after placing an order through our website.

Product Information

All products sold on our website are food products. Customers are advised to read the product description carefully before placing an order.

Please check the following details before purchasing:

Product images displayed on the website are for reference purposes only. Actual packaging, colour, texture, and appearance may vary slightly due to product nature, packaging updates, or photography conditions.

Storage Advice

To maintain product quality and freshness, customers are advised to:

• Store products in a cool and dry place
• Keep products away from direct sunlight
• Avoid exposure to moisture
• Close the package properly after opening
• Use a clean and dry spoon when handling the product
• Follow the storage instructions printed on the package

The Ceylon Ultrafine Mill (Pvt) Ltd will not be responsible for quality issues caused by improper storage, mishandling, moisture exposure, contamination after opening, or usage contrary to the instructions provided.

Order Support

If you need help with an order, please contact us with the following details:

• Order number
• Customer name
• Contact number
• Delivery address
• Details of the issue
• Clear photos, where applicable

Customers must report damaged goods, incorrect items, missing items, packaging defects, or visible quality issues within 3 days from the delivery date.

Payment Support

Payments made through our website will be processed using the available payment methods displayed at checkout.

If a payment has been deducted but the order confirmation is not received, please contact us with payment proof and order details.

Delivery Support

We deliver to selected areas in Sri Lanka. Delivery time may vary depending on the customer’s location, order volume, weather conditions, public holidays, courier delays, and other circumstances beyond our control.

Customers must provide accurate delivery details and a reachable contact number when placing an order.

Contact Us

For any help or advice, please contact us:

The Ceylon Ultrafine Mill (Pvt) Ltd
Address: No. 17/30, 10th Mile Post, Katuwawala, Boralesgamuwa, 10290, Sri Lanka.
Phone: (+94) 11 251 6570
Email: info@tcum.lk
Website: https://tcum.lk/